Privacy Policy

City Electric Service, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website electricservice.city or use our services.

1. Information We Collect

We collect information you provide directly to us, such as:

• Contact information (name, email, phone number)
• Service address and property details
• Project requirements and service requests
• Payment and billing information
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our electrical services
• Process service requests and schedule appointments
• Send you service updates, appointment reminders, and follow-ups
• Communicate with you about our services
• Process payments and maintain billing records
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights

3. Handling of Phone Numbers

Statement of Non-Sharing

We respect your privacy and will not share your phone number with third parties unless required by law or with your explicit consent. Your phone number is used solely for providing our electrical services and communicating with you about your service requests.

Text Message Frequency

We may use your phone number to send text messages for various purposes, including but not limited to appointment reminders, service updates, emergency notifications, and responses to inquiries. The frequency of text messages may vary based on your service needs, but on average, we send approximately five text messages per month or in response to inquiries and appointments.

Message and Data Rates May Apply Disclosure

When you provide your phone number for text message communication, you acknowledge that standard message and data rates may apply according to your service plan with your mobile carrier. You are responsible for any costs or fees associated with text message usage. You can opt out of receiving text messages at any time by replying STOP to any text message. For assistance, reply HELP to any text message.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our business, conducting our services, or servicing you, so long as those parties agree to keep this information confidential.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Data Security

We implement appropriate security measures to protect your information:

• Secure data transmission using encryption
• Restricted access to personal information
• Regular security audits and updates
• Employee training on data protection

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of text message communications
• Withdraw consent for data processing

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and billing information may be retained for tax and legal purposes as required by law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: